Terms of Use

Effective date: 2026-11-09

These terms govern the use of the Qonneck mobile app and the related messaging web page (chat.qonneck.com), together the "Service". By using the Service, you accept these terms. Our Privacy Policy explains how we handle your personal information.

In case of any discrepancy between this English version and the French version, the French version prevails.

1. Who we are

The Service is operated by Qonneck ("we"), in Quebec, Canada. Contact us at: admin@qonneck.com.

2. Definitions

• Sticker: the Qonneck NFC sticker, with a unique code, placed on an item (home, vehicle, luggage or other).
• Owner: the person who registered a Sticker in the app and receives messages.
• Visitor: the person who scans a Sticker and writes to the Owner from the web page, without creating an account.
• Content: the messages, photos, locations and other information sent through the Service.

3. Eligibility

• You must be 18 or older to create an Owner account.
• Visitors need no account. A Visitor who is a minor must use the Service with the consent of a parent or guardian.

4. Owner account and Stickers

• You create your account with Google or Apple. You are responsible for access to your phone and your account.
• A Sticker is linked to your account when it is first scanned. You can disable or delete it at any time in the app, for example if it is lost or if you sell the item.
• You place your Stickers only on items you own or are authorized to use, and in compliance with the law. On a vehicle, do not place it on the windshield or front windows, so as not to obstruct visibility.
• You must not use the Service to try to identify a Visitor or to collect information about them without their knowledge.

5. How the Service works

• The Visitor can send text messages, a limited number of low-resolution photos and, if they choose, their location.
• Conversations are deleted automatically after 7 days, except as provided in section 8. The Visitor loses access to the conversation when they close the web page.
• Limits may apply to prevent abuse (for example a maximum number of conversations per hour or a pause after a block).
• Receiving notifications depends on your phone settings and Internet connection. We make reasonable efforts to keep the Service available, but interruptions may occur, including for maintenance.

6. Rules of conduct

Owners and Visitors must not use the Service to:

• threaten, harass, intimidate or insult anyone;
• send illegal, hateful, violent or sexual content, and in particular any content involving the sexual exploitation of a child;
• share intimate images of a person without their consent;
• commit fraud or extortion, or impersonate someone else;
• send advertising, spam or malicious links;
• disclose another person's personal information without their consent;
• bypass the Service's limits, use bots or try to access systems without authorization.

7. Your Content

• You are responsible for the Content you send and you keep ownership of it.
• You authorize us to transmit, store and display your Content only as needed to run the Service, moderate it and comply with the law.
• Content is written by users, not by Qonneck. We do not generally monitor conversations.

8. Reporting, moderation and authorities

• The Owner can block a Visitor and report a conversation.
• A reported conversation may be reviewed by Qonneck and kept beyond 7 days while it is reviewed.
• If these terms are breached, we may block a Visitor, temporarily pause a Sticker, or suspend or close an Owner account.
• When required by law or in the case of possibly criminal content, we may keep a conversation and disclose it to the competent authorities, with the information described in our Privacy Policy.

9. Stickers and purchases

The app is free. Stickers are sold on our online store, under the terms of sale posted there. Those terms of sale do not limit the warranties granted to you by Quebec's Consumer Protection Act.

10. Intellectual property

The Qonneck name and logo, the app and the web page are protected by intellectual property laws. You may not copy, modify or use them other than for normal use of the Service.

11. Ending your use

• You can stop using the Service and delete your account at any time, free of charge, from the Settings tab of the app.
• We may suspend or close an account if these terms are breached. Except in an emergency or where required by law, we will notify you and tell you the reason.

12. Liability

We provide the Service with care and accept the liability imposed on us by law. We are not the author of Content sent by users. Nothing in these terms excludes or limits the rights granted to you by Quebec's Consumer Protection Act, the Civil Code of Québec or any other applicable law.

13. Changes to these terms

If we change these terms, we will notify Owners at least 30 days in advance, in the app or by email. The notice will set out the new version, its effective date and the previous version. If you refuse the change, you may stop using the Service and delete your account free of charge.

14. Governing law and remedies

These terms are governed by the laws of Quebec and the federal laws of Canada that apply there. If you are a consumer, you may bring a claim before the courts of Quebec, including those where you reside. Nothing in these terms requires you to use arbitration or prevents you from taking part in a class action.

15. Language

These terms are available in French and English. In case of any discrepancy, the French version prevails.

16. Contact us

For any question about these terms or to report a problem: admin@qonneck.com.