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Privacy Policy

Effective date: 2026-11-09

This policy explains what information is collected when you use the Qonneck mobile app and the related messaging web page (chat.qonneck.com), how it is used, retained and protected, and what rights you have.

In case of any discrepancy between this English version and the French version, the French version prevails.

1. Who we are

Qonneck ("we") is operated by Qonneck, located in Quebec, Canada. We comply with Quebec's Act respecting the protection of personal information in the private sector (Law 25) and applicable Canadian laws. For any question about the protection of your personal information, you can reach us at: admin@qonneck.com.

2. About the service

Qonneck lets a visitor write to the owner of an item (home, vehicle, luggage or other) by scanning an NFC sticker, without having to identify themselves. The service has two types of users:

The owner, who creates an account in the mobile app to receive messages.
The visitor, who needs no account and does not give their name, and who writes to the owner from a web page.

3. Information we collect

For the owner:

Your email address and name, provided by your sign-in provider (Google or Apple) when you create your account. We never have access to your Google or Apple password.
Optional information you choose to add (for example the name, category or photo of an item).
A technical notification identifier (token) used to send you new-message alerts.
Data related to your stickers (identifiers, category, settings).

For the visitor:

No identification is required: we do not ask for your name, email address or phone number.
The content of the text messages you send.
The photos you send (reduced to low resolution), limited in number per conversation.
Your geographic location, only if you tap "Share my location" yourself. An approximate address is then calculated from your coordinates and shown to the owner.
A temporary, anonymous session token used to link your messages to the current conversation.
Your presence status: during a conversation, we record whether the messaging page is open, so the owner can see whether you are still there.

Technical data: like most online services, our hosting providers may record technical connection data (for example IP address, device type) for security and proper operation. An anti-robot check is performed before a visitor opens a conversation.

Visitor IP address: when a conversation is opened, we record the visitor's IP address with the conversation, for security, abuse prevention and compliance with our legal obligations. This address is never shared with the owner. It is deleted together with the conversation.

4. How we use this information

To deliver messages, photos and locations between the visitor and the owner.
To send the owner new-message notifications.
To keep the service secure, prevent abuse and allow moderation (reporting and blocking).
To maintain and improve the app.

We do not sell your personal information and do not use it for advertising.

5. Consent

By using Qonneck, you consent to the collection and use of the information described in this policy, for the purposes listed in section 4.

The visitor consents by completing the check and sending a message.
Location sharing is off by default: it requires a deliberate action by the visitor in each conversation.
Notifications are only enabled if the owner allows them on their phone.

You can withdraw your consent by stopping use of the service and asking us to delete your information (see section 9).

6. Data retention

Conversations (messages, photos, shared location, presence status and visitor IP address): kept for a maximum of 7 days, then deleted automatically. The visitor loses access to the conversation when they close the web page.
Backups: our technical backups may contain this data for up to 7 additional days before being erased automatically.
Owner account and stickers: kept while the account is active. After the account is deleted, this information is erased within 30 days.
Legal exception: a conversation reported for illegal content may be kept longer, only to the extent required by law (for example, to provide it to the competent authorities).

7. Service providers and transfers outside Quebec

We do not share your information for commercial purposes. We use service providers (subcontractors) that are strictly necessary to run the app and are bound by confidentiality and security obligations:

Provider	Role	Data location
Supabase	Database, storage of messages and photos, authentication	United States (Oregon)
Google and Apple	Secure owner sign-in (Google Sign-In, Apple Sign-In)	United States
Firebase (Google)	Sending new-message notifications	United States
OpenStreetMap (Nominatim)	Converting shared coordinates into an approximate address	United Kingdom and European Union
Hébergement Web Canada	Serving the visitor messaging page	Canada

Your information may therefore be transferred to and stored outside Quebec. Before these transfers, we assessed that the information receives adequate protection there. It may nevertheless be subject to the laws of those countries, including access requests from local authorities.

We may also disclose information to authorities when required by law.

8. Security

We use technical measures to protect your information, including encrypted communications, strict database access rules and collecting only what is strictly necessary. However, no system is 100% secure. If a confidentiality incident presents a risk of serious injury, we will notify the affected individuals and Quebec's Commission d'accès à l'information.

9. Your rights

Under applicable laws, including Quebec's Law 25, you have the right:

to access your personal information and obtain a copy;
to have it corrected or deleted;
to withdraw your consent.

The owner can delete their account directly in the app, from the Settings tab, or by writing to admin@qonneck.com. Because the visitor is anonymous, we may need details to find the conversation concerned (date, approximate time, sticker location) to process a request. We respond to requests within 30 days.

Complaints: if you are not satisfied with our response, you can contact Quebec's Commission d'accès à l'information.

10. Minors

Qonneck is not intended for children. You must be 18 or older to create an owner account. If we learn that an account was created by a minor, we will delete it.

11. Changes to this policy

We may update this policy. Any updated version will be posted on this page with a new effective date. If there is a significant change, we will notify owners in the app or by email.

12. Contact us

For any question about this policy or the protection of your personal information, contact the person in charge of the protection of personal information:

Person in charge of the protection of personal information
Qonneck
Email: admin@qonneck.com